faq

Frequently Asked Questions

Are boxes cleaned between rentals?
We have a two-step process. First, we remove any loose debris. Then the boxes are washed and disinfected with eco-friendly cleaners.
Is Moving Box Co a moving company?
No, not yet! You pick your own moving company, but we are happy to recommend some companies we have established relationships with.
How will I be notified of my upcoming delivery?
When your order is placed, you will receive a confirmation email. We will text you prior to delivery to set up a delivery window. The same process applies for setting the pickup window. If you need to make any modifications to your order, do not hesitate to email / call / text us.
How many boxes do I need?
That really depends on how much stuff you have to move. Refer to the product package estimates on the homepage. If you still need help estimating, feel free to call / email / text us and we can help guide you.
Where will Moving Box Co deliver the boxes?
We will deliver the boxes to your front door or your garage. If you need delivery inside your home or somewhere else, please contact us to set that up. We can deliver to walk-up units and apartments as well. There will be an additional fee for going up stairs.
Do I need to be home during delivery and pick-up of the boxes?
Yes, we will need you (or someone 18+) to be present. Don’t worry, we will work around your schedule.
Can I buy the boxes or products?
Yes, all you need to do is contact us or let us know at delivery/pick-up how many you want to keep. We will process payment and provide a receipt.
Can I keep my boxes longer than the rental period?
Yes, please email or text to let us know how much longer you need to keep them. There is a small weekly charge for this.
How high can I nest boxes?
Empty boxes can be nested up to 25 boxes high.
What add-ons are available?
You can add on extra boxes, extra moving carts, extra time onto your rental, and extra zip ties and labels.
Can I return some boxes if I over-estimated how many I will need?
No, we cannot pick-up unused boxes. Let us know if we can help estimate your box requirements.
How high can I stack boxes?
Filled boxes should not be stacked more than 4 boxes high. Stack the heaviest box at the bottom and lightest on top.
I am not sure if I need Moving Box Co
If you love dealing with packing tape, building and breaking down boxes, then perhaps Moving Box Co isn’t for you. But, if you want to save money, make your move a lot easier and more efficient, save the planet, and save time, then you definitely need Moving Box Co!
How much weight can each box hold?
Boxes generally should not be filled more than 40 lbs. It varies based on the contents. For example, it is not recommended to stack heavy dumbbells in the boxes as they can roll around and become dangerous to you and/or damage the box when it gets too heavy.